1. Introduction Top

These Terms and Conditions ("Terms") govern your use of the Beckland Executive Charter Services ("Beckland", "we", "us", "our") ride-sharing and executive transport services. By booking a ride, you agree to be bound by these Terms. If you do not agree, please do not use our services.

Service Area: Beckland operates primarily within the Western Cape province of South Africa. All pickups must be within this region. Drop-offs may be to any location within South Africa, subject to distance limitations.

2. Booking Modifications Top

Customers may modify their booking by using the "Modify Booking" link provided in their confirmation email.

The following changes may be requested:

  • Pickup date and time
  • Pickup location
  • Drop-off location
  • Passenger count
  • Vehicle selection (subject to availability)
  • Special instructions

Modification Timeframes

  • More than 24 hours before pickup: Changes are free of charge and subject to availability.
  • Between 12 and 24 hours before pickup: Changes may be accommodated, but fare adjustments may apply.
  • Less than 12 hours before pickup: Changes cannot be guaranteed and may be treated as a cancellation and rebooking.

Any increase in distance, duration, vehicle category, tolls, parking fees, or other service costs may result in additional charges.

3. Cancellation Policy Top

Customers may cancel their booking by using the "Cancel Booking" link provided in their confirmation email.

Refund Eligibility

More than 48 hours before pickup 100% refund
Between 24 and 48 hours before pickup 75% refund
Between 12 and 24 hours before pickup 50% refund
Less than 12 hours before pickup No refund

4. No-Show Policy Top

A booking will be considered a No-Show if:

  • The passenger cannot be reached at the provided contact number.
  • The passenger fails to arrive within the designated waiting period (typically 15 minutes after the scheduled pickup time).
  • The passenger refuses transportation after the chauffeur has arrived.

No-shows are non-refundable. If you are running late, please contact us immediately to avoid a no-show status.

5. Airport Pickups Top

For airport transfers, Beckland Charter Services monitors flight delays when a valid flight number is provided during booking.

  • No additional charge will apply for flight delays reported by the airline.
  • We will adjust the pickup time based on the updated flight arrival time.
  • If a flight is cancelled, the cancellation policy will apply based on the original booking time.

6. Refund Processing Top

Approved refunds will be processed using the original payment method. Refund processing times may vary depending on the payment provider and banking institution.

  • Typical processing time: 5–10 business days.
  • Please note that some banks may take additional time to reflect the refund in your account.

7. Exceptional Circumstances Top

Beckland Charter Services reserves the right to review cancellation fees in cases of:

  • Medical emergencies (with supporting documentation).
  • Airline cancellations (with proof of cancellation).
  • Severe weather conditions or natural disasters.
  • Government travel restrictions or curfews.
  • Other circumstances beyond the passenger's reasonable control.

Supporting documentation may be requested. Each case will be reviewed on its own merit.

8. Company Cancellations Top

In the unlikely event that Beckland Charter Services is unable to fulfill a confirmed booking, the customer will receive either:

  • A suitable replacement vehicle/service of comparable quality, or
  • A full refund of the booking amount.

9. Passenger Conduct Top

To ensure the safety and comfort of all passengers and drivers, we require that you:

  • Respect the vehicle and driver at all times.
  • Refrain from smoking, vaping, or consuming alcohol in the vehicle.
  • Not eat or drink in the vehicle without prior consent (except water).
  • Wear seatbelts at all times during the journey.
  • Not engage in any illegal, abusive, or disruptive behaviour.

Violation of these conduct rules may result in termination of the ride without refund.

10. Limitation of Liability Top

Beckland Charter Services provides transportation services with reasonable care and skill. However, we are not liable for:

  • Any indirect, incidental, or consequential damages.
  • Losses caused by events beyond our reasonable control (e.g., traffic, weather, road closures).
  • Any items left in the vehicle. We will make reasonable efforts to return lost items, but cannot guarantee.

Our total liability for any claim arising out of or relating to our services shall not exceed the total amount paid for the specific booking.

11. Data & Privacy Top

We collect and process personal data in accordance with our Privacy Policy. By booking with us, you consent to the collection and use of your data for:

  • Booking and service fulfillment.
  • Communication regarding your trip.
  • Improving our services and customer experience.
  • Compliance with legal and regulatory requirements.

We do not sell or share your data with third parties for marketing purposes without your explicit consent.

12. Governing Law Top

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of South Africa.

13. Amendments Top

Beckland Charter Services reserves the right to update or modify these Terms at any time without prior notice. The latest version will be posted on our website and will take effect immediately upon posting. Your continued use of our services constitutes acceptance of the updated Terms.

14. Contact Us Top

If you have any questions about these Terms, please contact us:

  • Email: enquiries@becklandcharter.co.za
  • Phone: +27 21 013 3510
  • Cape Town, Western Cape, South Africa

Last updated: 4 September 2026